At Anvarat Care, your privacy matters to us. This Privacy Policy explains what personal information we collect, how we use and protect it, and the choices you have. It applies to our website, mobile pages, customer accounts and partner accounts (the "Platform"). By using the Platform, you agree to this Policy.
1. Information We Collect
- Account information: name, mobile number, email address, date of birth, state, district, panchayat/ward and sponsor details you provide at sign-up.
- Order information: delivery address, products purchased, order history and payment references or screenshots you upload.
- KYC & payout information (partners): identity documents (such as PAN / Aadhaar), bank account and IFSC details required for withdrawals and tax compliance.
- Communication: messages you send through the contact form, enquiries and support requests.
- Technical information: IP address, browser and device type, pages visited and cookies needed to keep you logged in and secure the Platform.
2. How We Use Your Information
- To create and manage your account and verify your identity.
- To process orders, payments, deliveries, returns and refunds.
- To calculate and credit rewards, royalty and commissions, and to process withdrawals, TDS and statutory reporting.
- To respond to your queries and provide customer support.
- To send important updates about your orders, account or changes to our policies.
- To prevent fraud, misuse and unauthorised access, and to comply with legal obligations.
- To improve our products, services and website experience.
3. Sharing of Information
We do not sell your personal information. We share it only when necessary with:
- Courier and logistics partners, to deliver your orders.
- Payment and banking partners, to verify payments and process payouts.
- Your sponsor / upline, limited to basic details such as name and member ID needed to run the partner network.
- Government or law-enforcement authorities, when required by law.
- Service providers (such as hosting and SMS/email providers) who process data on our behalf under confidentiality obligations.
4. Cookies
We use essential cookies to keep you signed in, remember your cart and protect forms against misuse. You can disable cookies in your browser settings, but some features of the Platform may not work properly.
5. Data Security
We use reasonable security practices, including encrypted passwords, secure servers and restricted staff access, to protect your information as required under the Information Technology Act, 2000 and its rules. However, no method of transmission over the internet is completely secure. Please keep your password and transaction password confidential.
6. Data Retention
We keep your information for as long as your account is active and as long as needed to fulfil the purposes above, including legal, tax and accounting requirements. After that, it is deleted or anonymised.
7. Your Rights
- Access and update your profile details from your account dashboard.
- Request correction of inaccurate information.
- Request deletion of your account, subject to pending orders, earnings and legal retention requirements.
- Opt out of promotional messages at any time.
To exercise these rights, contact us using the details below.
8. Children's Privacy
The Platform is intended for persons aged 18 years and above. We do not knowingly collect personal information from children.
9. Third-Party Links
The Platform may contain links to other websites, including vendor shops and maps. We are not responsible for the privacy practices of those websites; please read their policies separately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated date.
11. Grievance Officer & Contact
If you have any question or complaint about this Privacy Policy or your data, please contact our Grievance Officer:
- Address: Lakhanpur, Gaya Nawada Road, Gaya Ji - 823003(Bihar)
- Phone: Helpline no.: +91 9955835914
- Email: anvaratcare24@gmail.com
Please also read our Terms & Conditions.